Our 14-day Trial Period, Return and Refund Policy
14-day Trial Period
We offer a 14-day in-house trial period with customers paying the return shipping.
To start a return or with any return question, contact us at info@philharmonicaudio.com. Customers have two options to send the products back to us:
- Request us send you shipping labels and we will provide you a quote
- Using your own shipping mechanism
The product must be returned in the original packaging in "new" condition. If there are damages caused by customers, we will charge the market rate to repair or b-stock the product (Usually 5-10% of the MSRP).
Damage and Issues
Please inspect your order upon receipt and contact us immediately if an item is defective or damaged.
Refunds
We will notify you once we’ve received and inspected your return, and let you know the refund amount. You’ll be automatically refunded on your original payment method as soon as possible. Please remember it can take some time for your bank or credit card company to process and post the refund.
Customers who use credit card payment will incur a 3% fee when processing the refunds from the original amount (Product price + shipping charges). Customers who use non-credit card payment (e.g., Zelle or wire transfer) will be not be charged with the 3% fee.
For larger dollar amount order, we encourage you to take advantage of non credit card payment. We offer 3% discount when doing so. You can contact us at info@philharmonicaudio.com for details. Please note that the time for refund might be longer for non-credit card payment.